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Let's Talk ... the Art of Praising!

September, 2005

Helping you to build effective working environments. 
 

In this issue:

bulletOpening Thought
bulletFood for Thought: Why Bother?
bulletThink About This and Take Action
bulletFinal Thought - Giving Praise

2005 CAPS Convention


 

 

 

OPENING THOUGHT 

 
"Help employees work closer to their potential. This can be done through communicating expectations, giving continuous feedback throughout the year, rewarding accomplishments, coaching to improve performance, and encouraging employees to “test their limits” and achieve their goals."
 
Illini Union, Staff Development and HR
 
 
 
FOOD FOR THOUGHT: Why Bother?

Nothing reinforces great behaviour like a genuine pat on the back and congratulations for a job well done. Everyone performs their best when they feel good about themselves and the contribution that they’re making to their organization – and it’s difficult to feel good if all you are hearing is what you are doing wrong!

In order to consistently perform at their highest levels, employees need to hear words of praise and encouragement from their leaders. When you praise someone, you positively influence their self-esteem and their behaviour. As behavioural scientists have proven time and again in the laboratory, positive feedback increases the frequency of a desired response. When negative feedback is given (or when no feedback at all is given), the desired behaviour tends to occur less and less frequently.

 

THINK ABOUT THIS AND TAKE ACTION:

With team members who are just learning, you should praise when performance is approximately right. With seasoned professionals, you should praise when things are done exactly right. Remember…if you introduce a new product, skill or procedure to a seasoned professional, he/she becomes a learner and should receive praise accordingly.

 To praise a team member, you place a “BET":

B

Behaviour

Tell the employee what, specifically, he or she is doing that is valuable.

 

E

Effect

Tell the employee how that behaviour contributes to the organization.

 

T

Thanks!

Thank the employee for his/her contribution.

Here’s are some examples of what a “BET” might sound like: 

bullet

Dave, you really went out of your way to find a solution for Mrs. Harper. I think she’s a very satisfied customer. Thanks!

bullet

Jenny, you used some great open-ended questions on that call. I think the customer was surprised to realize what her business needs really were. Thanks for your hard work.

bullet

Way to go, Ken! Your cross selling turned that sale into a big account for us.

FINAL THOUGHT - Giving Praise

Giving praise helps an individual feel valued. It is encouraging and gives a clear reinforcing message. It builds confidence. It will also help the individual to increase his/her own awareness of their personal strengths and abilities. When giving praise, it should be immediate, specific and sincere.

Indeed, praise and acknowledgment are things that we all tend to do very naturally with babies and young children - and even our pets. When a baby is learning to walk, we are usually lavish with our praise and encouragement. Yet somehow, as they grow older, our tendency to give praise diminishes.

And so it is, that as we grow older, we learn to not expect praise (though deep down we still want it), and in its place, we learn to be more aware of the opposite - the gaps in our skills, our weaknesses, the "what is wrong" factor. As adults, the general assumption then, is that adults don't need praise or acknowledgement. Don't believe it for a moment!

Go find someone who deserves your praise (maybe even yourself) and place a BET that will help to build his/her confidence and make that person feel more valued and appreciated...go now!

Janet Stewart-Lussier

Member of the Canadian Association of Professional Speakers

 


 

 

 

 

 

 

 

 

 
 

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NRL Group Incorporated assists companies to improve their business results and their employee satisfaction indicators by providing employees with bilingualtop quality, traditional and/or virtual classroom training and support in the areas of teambuilding, communication skills, conflict resolution, innovation, creativity, leadership skills, public speaking, problem solving, meeting effectiveness, diversity, respect in the workplace and more…

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"The ABC's of Team Development"

 

For those of you who are interested in polishing your presentation skills, consider attending the

Canadian Association of Professional Speakers (CAPS) Convention - Ottawa, ON - December, 2005

 

Janet Stewart-Lussier

Human Performance Improvement Specialist

NRL Group Incorporated

613-299-5003

 

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