Before designing any learning initiative, clearly articulate what you want the learners to know, feel or do differently as a result of the training. Request a sample of this tool.

Early on in a training session, engage the learners by allowing them to have a say in the objectives of the workshop and tailor it to meet their needs.

Encourage learners to create and commit to an action plan. Then, find ways to reinforce the learning after an event - I call this a "Training Transfer Plan".

How the leader "sets up" the learning initiative will have a huge impact on how well it is received. He/she should articulate the importance and goals of the training and outline the benefits to the participants as well as the application to the job. This is best done in advance of the actual workshop.